Frequently Asked Questions

FAQ for patients

• What is CORE?

  CORE (Comprehensive Reimbursement Expertise) provides a reimbursement support program along with online tools and resources. You can find information on the CORE website or by calling CORE at 1-888-587-3263

• What is reimbursement?

  Reimbursement is the process of obtaining payment from an insurance plan for drugs purchased in advance.

• What is prior authorization?

  Prior authorization is the process of obtaining approval from an insurance plan for a medication or service before receiving it. Some insurance plans may require prior authorization for Teva products.

• What should I do to help my healthcare provider with the insurance process?

  Make sure that your doctor's office has your most current insurance information.

• Do I need to fill out paperwork?

  Typically, your doctor’s office submits all paperwork, but you may need to update your patient information at your doctor's office.

• What if I don’t have insurance?

  If you don’t have insurance coverage, and have difficulty affording your treatment, contact contact the Teva Cares Foundation at 1-877-237-4881 or visit tevacares.org.

• What is an appeal?

  An appeal is a request for reconsideration of services that were denied reimbursement by an insurance plan. An appeal is filed if the insurance plan does not pay or does not pay enough for a procedure or service. The appeal is made to the insurance plan and there are usually specific guidelines.

• How long do insurance plans have to respond to an appeal request?

  The amount of time varies by plan, but insurance plans usually have 30 to 45 days to respond to an appeal request.

• Does CORE bill claims?

  No. CORE does not provide billing services, but CORE may be able to answer your billing questions.