Download the Dashboard User Guide here.

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Both new and existing users can access the Dashboard here.

Bookmark this link for easy access in the future:

https://us.dhp.ehealth.teva/careprogram/welcome

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Yes, but you won’t be able to access any of the Dashboard’s healthcare programs. To sign up and gain access to your patients' data, first you will need to be invited by a Teva representative or by an Admin or Super Admin who already has access to the specific healthcare program. This person will need to add you to the correct healthcare program and then provide you with the invitation link needed to access the Dashboard.

From this link, you will complete the signup process. When you sign in for the first time you will be asked to enter a 6-digit one-time sign-in code that will be sent to your account’s email address. (This is the same email address that the Admin or Super Admin used to invite you to the Dashboard.)

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There are a few possible reasons:

• It may take a few minutes for the email to appear.
• Check your spam or junk folder for the email.
• The email address you used on the sign-up screen may have been spelled incorrectly.

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This can happen for the following reasons:

• If you enter the code incorrectly once or it was sent over 10 minutes ago, a new one is automatically generated. Only the most recently sent code is valid. Please check your inbox for a new code.
• Make sure you did not add any spaces to your code, a space will result in an error.

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This can happen for the following reasons:

• The email address that was used when inviting you is not the same as the email address you used to sign up.
• It’s been more than 30 days since the invite was created. Unused invites expire after 30 days for security reasons. If the invitation has expired, a Dashboard Admin will be able to manually renew the invitation for another 30 days.

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This can happen for the following reasons:

• You are using a different device to log in than before.
• Your browser’s cache was cleared.
• Another user used the same device to log into the Dashboard.

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Yes, Admins and Super Admins can invite you to join additional healthcare programs. If you are invited to join an additional program, upon login you’ll be able to select “Join” next to the name of the program.

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From the patient list, click on Invite Patient and provide the patient with the 10-character code shown on the screen.

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There are a few possible reasons:

• The patient has not joined the healthcare program in their app
• The patient entered the wrong code when they attempted to join the healthcare program
• The patient removed themselves from the healthcare program
• You or a colleague removed the patient from the healthcare program

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1. Click on Patient List from the left side menu of the Dashboard
2. Click “Invite Patient”
3. A code will be created automatically for you to share with your patient

Note:

• The code must be used within 7 days, or you will need to repeat the process
• The code can only be used once

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You can generate a new invitation code and provide it to the patient. The previous code will expire automatically after 7 days.

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1. Click on the Patient List from the left side menu of the Dashboard.
2. Select a patient to view their “Patient Detail Screen.”
3. Click “Remove Patient” on the top right side of the screen.

Note: The patient can also remove themselves from the app. Click here to see: How do I unenroll with a Healthcare Program?

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No, the patient’s data remains in their app at all times, regardless of any programs they’ve joined or left.

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• Using the left side menu, select the program in which you want to view. The names will be listed.
• Click the Patient List to find the program you want to invite a patient to.
• Click on Invite Patient to generate a new invite code and provide it to the patient for entering in their app.

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If the patient has not yet joined the program:

• Tell them to ignore the invitation code you sent them.
• Invite them to the right program. A new invitation code will be created.

If the patient has already joined the program:

• Select your patient from the list and click Remove Patient.
• Switch to the proper program and invite them again.
• Share the new 10-character code with the patient.

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All Dashboard users can see all patient Digihaler data inside a given healthcare program.

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If a patient’s Digihaler is connected to their phone, the Digihaler app is running, and that patient’s phone is connected to the internet, the data should not be more than a few minutes old. To check inhaler connectivity, ensure that the ‘All Connected’ data is not more than a few hours old.

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If your patient is in a time zone ahead of yours where the next day has already started for them, you may see inhalations that appear on tomorrow’s date.

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No, the Dashboard currently only allows viewing of data generated by the patient’s Digihaler and accompanying app. You cannot add information to it.

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No, the patient’s personal information is entered by the patient when they sign up for the app and cannot be changed by either the patient or a Dashboard user.

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This can happen for the following reasons:

• The patient’s Digihaler and phone were out of range of each other (approximately 15 feet apart)
• The patient has their phone on airplane mode
• The patient has their phone’s Bluetooth® or internet connection turned off
• The patient has logged out of the app
• The patient force-quit the app or rebooted their phone, and did not relaunch the app

Speak to your patient to confirm none of the issues above are preventing connectivity. If the patient continues to have connectivity issues, have the patient contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

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Filters allow for you to view a subset of your patient list based on criteria. For example, rather than viewing all patients in the program you can select a filter to show only patients that had an inhaler event over the last 3 days.

Note: Filters are configured by your Dashboard Admin for your specific program and selected by clicking on the “Filter” button on the Patient List page.

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You can export patient data to a CSV file that is viewable in a spreadsheet. The report shows patient inhaler event data as presented on your patient list.

To export data:

1. On the Patient List, click the “Export Data” button at the top-right of the page.
   
2. Select an all time or custom date range.
3. Click “Export CSV”.
4. When the export is finished click “Download” at the bottom of the screen. The download link will expire after 15 minutes.

Note: You can apply a filter to your patient list and then export data based on the filtered patient list.

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“Teammates” are other healthcare provider users (clinical or administrative), who have been invited to the Digihaler Dashboard healthcare program.

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You can invite a new Teammate/colleague if you have Admin or Super Admin permissions. From the Team List, click on “Invite Teammate”. Then enter the email address of the person you are inviting and select their Teammate role. If you want the new Teammate to be able to invite additional colleagues, assign them with an Admin or Super Admin role.

After you click the “Invite Teammate” button, you will be prompted to copy an invitation message and link to the Dashboard, which you will need to manually send to the invited Teammate via the communication method of your choice.

Note: Your Admins and Super Admins are individuals within your healthcare program, not someone from Teva.

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Pending Teammate invitations to the Digihaler Dashboard can be viewed by clicking the Pending Invitations tab on the Team List page. There you can view the status of invited Teammates, change the role of an invited Teammate, cancel an invitation, or renew any invitations that have expired after 30 days of being sent. This feature is only available for Admins or Super Admins.

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From the Team List, click on Remove Teammate from beside the desired user.

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If a user’s role needs to be changed, Super Admins and Admins can change an existing user’s role as long as they are not elevating a user beyond their own role or demoting a user who is at their role.

In other words, the following actions are permitted:

A Super Admin can…

• Promote Dashboard User to Admin or Super Admin
• Promote Admin to Super Admin
• Demote Admin to Dashboard User

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